A bilingual call center built for mortgage teams

    Mortgage leads go cold quickly. Glowin Media gives brokers and lenders a team of trained bilingual agents who answer calls, follow up on new leads and book appointments, so your loan officers spend their time on borrowers who are ready to talk.

    What you get

    Mortgage workflow experience

    Our agents already work mortgage lead and refinance calls every week, so they understand the pacing, the questions borrowers ask and the information your loan officers need before a handoff.

    Works inside your systems

    Agents can work in your dialer, CRM and lead data, using your approved scripts and qualification criteria, so nothing about your process has to change.

    English and Spanish

    Some borrowers are more comfortable in Spanish. Every agent is bilingual, so a prospect reaches a person who speaks their language from the first call.

    Clear reporting

    You get regular reports on call activity and results, so you can see what is working and adjust scripts or staffing quickly.

    How it works

    1. 1

      Book a short call

      Tell us about your lead sources, volume and what a good handoff looks like for your team.

    2. 2

      Start with a small pilot

      We staff a small group of agents on your scripts and measure results before you commit to more.

    3. 3

      Review the reports

      We share results regularly and tune scripts, hours and coverage with you.

    4. 4

      Scale up or down

      Add agents when volume grows and reduce them when it slows, without a long-term commitment.

    Who it's for

    Mortgage brokers, lenders and loan officer teams that buy or generate leads and want every one of them answered and followed up quickly, including refinance and VA loan leads.

    Common questions

    Can your agents follow our scripts and qualification rules?

    Yes. We work from your approved scripts and criteria, and we build the call flow with you during the pilot.

    Where are the agents located?

    Our agents work from our call center in Tijuana, Mexico, and our team is supported from our office in La Mesa, California.

    How much does it cost?

    It depends on the services you need and your volume. Visit our quote page or book a short call and we will send you a clear quote.

    Related services

    Inbound call answering

    Bilingual agents answer every inbound call with scripts tailored to your workflow, so busy hours and after-hours calls stop going to voicemail.

    Outbound lead follow-up

    Fast outbound calls to people who already asked to be contacted. Bilingual agents qualify interest and warm leads up before handing them to your team.

    Appointment setting

    Bilingual agents book qualified appointments straight into your team's calendars so your loan officers and advisors show up ready to close.

    See if a pilot is a fit.

    Book a short call and we'll walk you through how a small pilot would work for your team.