English and Spanish support, from the first ring

    A caller who cannot reach someone in their own language usually hangs up. Our bilingual agents handle calls in English and Spanish so you do not lose leads to a language barrier or a voicemail box.

    What you get

    Fluent in both languages

    Agents are bilingual English and Spanish speakers who can switch language mid-call when a caller prefers it.

    Evening and weekend coverage

    We cover hours when your office is closed, so after-hours callers reach a live agent instead of voicemail.

    Your scripts in both languages

    We work with you to prepare scripts and answers for both languages so the message stays consistent.

    Nearby time zone

    Our team in Tijuana works in the same region as California, which keeps coordination with US teams simple.

    How it works

    1. 1

      Share your scripts and goals

      We learn your offers, questions and the outcome you want from each call.

    2. 2

      Prepare both languages

      We adapt scripts so English and Spanish callers get the same quality of service.

    3. 3

      Go live with a small team

      We start small, listen to how calls go and refine before adding agents.

    4. 4

      Report and adjust

      You receive regular reports and can change coverage hours as needed.

    Who it's for

    US businesses whose customers or leads include Spanish speakers, including mortgage, real estate, insurance and home services companies.

    Common questions

    Do all of your agents speak both languages?

    Our call center agents are bilingual in English and Spanish.

    Can you cover evenings and weekends?

    Yes. Evening and weekend coverage is part of how we help teams answer more calls.

    Which industries do you support?

    Mostly mortgage teams, plus real estate, insurance and home services businesses.

    Related services

    Mortgage call center

    Bilingual mortgage call center for US brokers and lenders: answer inbound leads, follow up fast and book appointments for your loan officers.

    Inbound call answering

    Bilingual agents answer every inbound call with scripts tailored to your workflow, so busy hours and after-hours calls stop going to voicemail.

    Appointment setting

    Bilingual agents book qualified appointments straight into your team's calendars so your loan officers and advisors show up ready to close.

    See if a pilot is a fit.

    Book a short call and we'll walk you through how a small pilot would work for your team.